Frequently Asked Questions (FAQ)
Q: What is MyPixFlix?
A: MyPixFlix is an online service that allows you to turn your photos into personalized holiday videos. Simply choose a PixFlix design, upload your photos and we’ll create a beautifully crafted video for you to share with friends and family.
Q: How do I create a personalized video?
A: It’s easy! Just follow these steps:
- Select a PixFlix design that fits your occasion.
- Upload your photos.
- Customize the closing text.
- Place your order, and we’ll handle the rest!
Q: What types of videos does MyPixFlix create?
A: We create personalized videos for a variety of occasions. Our PixFlix designs include options for Christmas, Hanukkah, Kwanzaa, New Year’s, with many other celebrations planned for the future.
Account and Orders
Q: Do I need to create an account to order?
A: No, you just order the product you prefer by filing in the order form and uploading your photos on the product’s page.
Q: How do I track my order?
A: Once your order is placed, you’ll receive an email update letting you know that your order was received. You’ll then receive another email in 2-3 business days with a link to your completed video.
Q: Can I make changes to my order after it’s been placed?
A: Changes can only be made within 24 hours of placing your order. After that time, production begins, and no further changes can be made. Please contact our customer service team immediately if you need to make an adjustment at customerservice@mypixflix.com.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can also use PayPal for your convenience.
Customization
Q: Can I add my own music to the video?
A: No. Each PixFlix design has a holiday music track selected specifically for that video. At this time, customization is not possible.
Q: How many photos can I upload?
A: The number of photos you can upload depends on the PixFlix design you choose. Each design will specify the recommended number of images for optimal results.
Delivery
Q: How long does it take to receive my video?
A: Typically, it takes 2-3 business days to create and deliver your personalized video. You will receive an email notification as soon as your video is ready for download.
Q: In what format will I receive my video?
A: Your video will be delivered as an MP4 file, which is compatible with most devices and social media platforms.
Q: Can I download my video multiple times?
A: Yes, once your video is ready, you can download it as many times as you like.
Refunds and Cancellations
Q: What is your refund policy?
A: We want you to be completely satisfied with your purchase. If you experience any issues with your video, please contact us within 30 days for a resolution. Refunds are available in certain situations, as outlined in our Refund Policy.
Q: How do I cancel my order?
A: Orders can be canceled within 24 hours of being placed. Please contact our customer service team as soon as possible to request a cancellation.
Technical Support
Q: I’m having trouble uploading my photos. What should I do?
A: If you’re experiencing issues with uploads, please make sure your files are in the supported formats (JPEG, PNG, etc.) and meet the size requirements. If the problem persists, try refreshing the page or clearing your browser cache. You can also contact our support team for assistance.
Q: What should I do if I encounter a technical issue with my video?
A: If you notice any technical issues with your final video (e.g., glitches, audio problems), please reach out to our customer service team within 30 days. We’ll work with you to resolve the issue or offer a refund or re-edit if necessary.
Contact Us
Q: How can I contact customer service?
A: Our customer service team is here to help! You can reach us via email at customerservice@mypixflix.com 24x7x365. We aim to respond to all inquiries within 24-48 hours.
